Frequently Asked Questions
Everything you need to know about your Hae Hawaii experience.
Where does Hae Hawaii ship from and what are the delivery times?
All orders are processed and shipped directly from Hawaii. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on customs.
What is your return and exchange policy?
We want you to love your island-inspired pieces. We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase.
How should I care for my Hae Hawaii garments?
To preserve the vibrant prints and fabric softeness, we recommend hand washing in cold water and hanging to dry in the shade. Avoid using bleach or tumble drying.
Are your products sustainably made?
Yes, we are committed to the Aloha spirit and the environment. Our collections use eco-friendly fabrics and small-batch production methods to reduce waste and support local craftsmanship.
How do I know which size to order?
Please refer to our detailed Size Guide found on each product page. Our styles generally run true to size, but we recommend sizing up if you prefer a more relaxed, breezy fit.
Do you offer international shipping?
Yes, we ship our Hawaiian fashion worldwide! Shipping rates and duties are calculated at checkout based on your specific location.